Arrival & Registration

The Temporary Protection Directive Ukraine (RTB) for displaced persons from Ukraine runs until 4 March 2028. This means that Ukrainians who fled during the war and meet the conditions will continue to be entitled, in EU countries, until 4 March 2028:

• reception
• living allowance
• insurance (health and liability)
• and are allowed to work.

You can find more information on the Dutch government website.

14-year-olds & proof of residence

When your child turns 14, they will need their own proof of residence: a yellow sticker in their passport. Children who are still enrolled on a parent's passport can be issued a separate O document. You can apply via the IND's online appointment planner

Who is not entitled to RTB

Ukrainians who

1. newly arrived in the Netherlands
2. and register in the Personal Records Database (BRP) on or after 15 June 2026,
3. and already received temporary protection in another EU country,

will not receive temporary protection in the Netherlands and must return to the country where they previously received temporary protection. More information: refugeehelp.nl

Ukrainians who

• request temporary protection (RTB) after 4 August 2026
• and who, under Ukrainian law, still have military obligations:

will no longer receive temporary protection from the Immigration and Naturalisation Service (IND). As a result, they are not allowed to stay in our country (or in the EU). More information: refugeehelp.nl

Ukrainians who fall under the mobilisation law in Ukraine and who were already granted right of residence in the Netherlands before 5 August may stay. However, they can no longer renew their passport. If your passport has expired, you can use your O-document within the Netherlands as an identification document and as proof of residence. You cannot use it to travel abroad. You can find more information at refugeehelp.nl/military-service-ukraine and on the central government web page on this subject (also in Ukrainian and English).

Some refugees from Ukraine

• with a passport from another country
• and a temporary residence permit in Ukraine 

no longer have a right of residence. You can find more information from the IND (Immigration and Naturalisation Service (Immigratie- en Naturalisatiedienst)) on their web page about this. You will automatically receive a letter from the IND explaining exactly what applies to you, what steps you need to take, and by which date you must do so. You will then also receive an invitation from the municipality to talk about your departure plans and what is needed.

Don't have a letter from the IND (any more)? Log in with your DigiD on My IND | IND and view all the letters you have received from the IND so far. If you have questions about your residence status: contact VluchtelingenWerk, see ‘Questions & Contact’.

Our reception centres are full. Every now and then, a place becomes available. When places become available in Amersfoort, they go to Ukrainians who:

• fall under the Temporary Protection Directive (RTB) 
• and who already have their own partner, parent or minor child in a reception centre in Amersfoort. This does not apply to adult children and their parents who wish to be reunited.

Only after that will other Ukrainians covered by the RTB be eligible as well.

Do you think you qualify for a place in our reception centers? Check refugeehelp.nl/rtb to see whether you fall under the Temporary Protection Directive (RTB). If so, you need a (Ukrainian) passport. Read on refugeehelp.nl/paspoort how to obtain it.

Then you can send an email to vluchtelingen@amersfoort.nl stating which family member already lives in Amersfoort or at which address in Amersfoort you are registered. If this information is correct and a place becomes available, we will contact you.

Below is information for those who already have a long-term place in Amersfoort.

For those who receive a place

Do you receive a place? Then you are entitled to reception, but not to a specific bed or specific room. The municipality of Amersfoort has 3 reception centres where people from Ukraine are staying (temporarily). The caretaker may ask you about relocating to another place or room, if circumstances so require.

All Ukrainian refugees who are staying in Amersfoort must go to the city hall to be registered in the Personal Records Database [Basisregistratie Personen] (BRP). Please note: If you are staying with a host family, You will only be able to register with the BRP if you have a letter from your host family confirming that you can stay there for the long term.

Call for an appointment 14 033 or, from abroad, +31 (0)33 469 4100 (Monday to Friday from 9.00 to 16.30 hours). For questions about the registration, you can also email burgerzaken@amersfoort.nl.

BSN

After registration, you will receive a Dutch citizen service number (BSN). You need this number to be able to arrange all kinds of matters with government bodies, such as the living allowance.

Once you have a place in reception accommodation and are registered in the Amersfoort BRP, you must make an appointment within 4 weeks with the IND (Immigration and Naturalisation Service (Immigratie- en Naturalisatiedienst)) for proof of residence (right of residence). Do you receive a letter from the IND stating that you must collect your proof of residence within 4 weeks? Schedule a new appointment as soon as possible via the IND appointment page. If you don't, you will lose your right of residence, your place in the reception centre, etc. More information: www.refugeeHelp.nl/pick-up-your-sticker-asap.

In addition, you must arrange a DigiD for access to Dutch government and other organisations’ websites.

Occasionally, a review of your file by the IND (Immigration and Naturalisation Service) may reveal that you do not (or no longer) meet the conditions of the Temporary Protection Directive Ukraine (RTB) for Ukrainian refugees. You will then receive a letter stating that the IND intends to stop your temporary protection. It also states that you will have a few weeks to raise any questions or apply for asylum.

Are you receiving such a letter? If so, contact VluchtelingenWerk directly at ndemers@vluchtelingenwerk.nl to find out what is happening and what the best course of action is. The municipality will invite you for a discussion about your intentions: whether you plan to file an objection, apply for asylum, remain in Amersfoort or leave. If you respond too late, you may lose your right to shelter, living allowance and insurance, and you may have to leave the country.